Infinity O-12 rant issue

[templarelias]

Can anyone tell me what time in the episode the rant occurs? I don't want to sit throughthe whole episode to hear what the buzz is about.

[IJW Wartrader]

They re-uploaded it without the rant, I don't know if the original version is still available.

[Levitas]

They re-uploaded it without the rant, I don't know if the original version is still available.

Does anything really disappear on the web?

I'm not sure it's worth chasing though. The whole affair wasn't great for the game.

[CoffeeDave]

I had a feeling something like this would happen when I saw Romeo's name on this podcast. I used to listen to his other podcast. I stopped because in one episode (right after GW raised the prices yet again, this time with embargoes.) after hearing some complaints about how expensive 40k was getting he went on a rant basically putting down the fan-base for being so 'cheap', and that this is a hobby and 'if you don't like it you can just quit'. I quit listening to his other podcast from then on.

[Scarecrow]

Ive also heard of other issues with Romeo on another podcast. Wont get into them, but needless to say, the behavior exhibited in the O-12 podcast is not out of the ordinary.

[chromedog]

I've had the misfortune of having to communicate with Romeo with regards to what I felt was a fault with one of his cases a few years back.
He does not take criticism well and the slightest hint of a suggestion that his products aren't "up to the task" will send him on a rage-fuelled rant and allegations of "not using it properly" (did he work for apple or something?)

Whilst he remains on the podcast, I will not be listening.

I've got FO to keep me going, though.

[kidterminal]

I've had the misfortune of having to communicate with Romeo with regards to what I felt was a fault with one of his cases a few years back.
He does not take criticism well and the slightest hint of a suggestion that his products aren't "up to the task" will send him on a rage-fuelled rant and allegations of "not using it properly" (did he work for apple or something?)

Whilst he remains on the podcast, I will not be listening.

I've got FO to keep me going, though.

How can one not use a carrying case properly?

[chromedog]

The case has a carry handle on the 'top' of it, right?

Yeah, well, the stitching on this handle unravelled, detaching said handle as I was getting it out of the car. Normally, for carry purposes, I would use the shoulder strap, but getting it from the car's boot (trunk) by using the top carry handle to get it to the footpath is "using it wrong" apparently. The case fell about 2 feet to the concrete, breaking a few models.

It had my eldar army in it. About 3500pts worth. Mostly metal infantry (not a dissimilar story to the BF alpha infinity cases and infinity minis, really).

I asked for a replacement (this was less than 3 months after buying one - a not unreasonable time for replacement) as it obviously wasn't suitable for the task. He declined. So I pushed for option #2, refund. Again he declined. So I used my final option - charge reversal on my credit card to effect a refund. This got a reaction from him. Accusations of stealing the food from his family's mouths, and questions on my parentage. I returned his defective product to him at my cost. He even wanted the trays back (which were not part of the purchase - they were bought separately from a local dealer). I was also informed I was not welcome to buy anything at his webstore and my customer account was deleted.

[IJW Wartrader]

Crinos had nearly identical problems with the top strap and got a similar runaround from Battlefoam UK, minus the insults. After about three attempts he got a replacement but it broke in exactly the same way again because it appears to be a design fault.

[ork56]

Given the high cost of Battlefoam products (imho), I am surprised that Kaiser Rushforth dont get more plaudits.

This Romeo chap seems to attract a lot of bad publicity as did the previous owners of Figures in Comfort cases;- maybe its some chemicals in the foam?

[Deep-Green-X]

Given the high cost of Battlefoam products (imho), I am surprised that Kaiser Rushforth dont get more plaudits.

This Romeo chap seems to attract a lot of bad publicity as did the previous owners of Figures in Comfort cases;- maybe its some chemicals in the foam?

Agreed, I've a KR multicase for my minis and bar an issue with one of the locking bolts its been very good to me, the foam seems less abrasive than the Battlefoam stuff as well but I have only circumstantial evidence for this.

I've a friend who got a Battlefoam bag for the limited edition mini that came with it and he's only been disappointed in the quality of the case since day one.

[Puprednuht]

I have the small infinity bag and love it, but lets be honest, how much strain can you really put on such a tiny case.

[Cervantes3773]

I have a couple Battle Foam bags (Alpha, Beta, and one other). I got one as a gift and the other two at discounts. I noticed that the top handle for the Alpha bag isn't properly... integrated into the structure of the bag and only use it if my books are NOT in the bag (it's fine if the bag just has ~50 models in it). The handle reminds me of winches on "SUV"s that aren't attached to the frame of the vehicle.

[Magno]

I've had the misfortune of having to communicate with Romeo with regards to what I felt was a fault with one of his cases a few years back.
He does not take criticism well and the slightest hint of a suggestion that his products aren't "up to the task" will send him on a rage-fuelled rant and allegations of "not using it properly" (did he work for apple or something?)

That's a major failure on not using customer feedback.

If you buy a hatch-back economy car and go off-roading and something breaks, you're not using it correctly.
If you buy a Jeep, go off-roading and it breaks, the company needs to build it better.

Are you using the bag to carry miniatures and the bad un-stitches? Sounds like a quality/design issue.
Are you using the bag to carry rocks while you're swinging it around on a merry-go round? Then you're using it wrong.

You can't excuse your product quality and design by calling your customers idiots. You need to internalize that feedback to improve your product as best you can.

[Magno]

I have the small infinity bag and love it, but lets be honest, how much strain can you really put on such a tiny case.

Apparently there is a need to increase the stresses the bag can take.
You don't design things for 50% of market and their uses, you try and get that design upto 95% use. People are going to want to put books and other game related material other than small figures into those bags.

I asked for a replacement (this was less than 3 months after buying one - a not unreasonable time for replacement) as it obviously wasn't suitable for the task. He declined. So I pushed for option #2, refund. Again he declined. So I used my final option - charge reversal on my credit card to effect a refund. This got a reaction from him. Accusations of stealing the food from his family's mouths, and questions on my parentage. I returned his defective product to him at my cost. He even wanted the trays back (which were not part of the purchase - they were bought separately from a local dealer). I was also informed I was not welcome to buy anything at his webstore and my customer account was deleted.

Jebus aged- Christ. I'm at a loss for words at what horrible business management this is.
"Buy our awesome product!"
-okay. But there seems to be a problem with the top strap. It keeps breaking off.
"You're not using it right!"
-.....it's the handle to carry the bag. How else am I supposed to use that. You do realize minis come in metal too. Not just plastic. Did you qualify the bag to handle different mini types and loads?
"Our product is awesome, and that's all it needs to be."
-Look, how about a replacement part or bag?
"No!"
-But your bag is not as awesome as you claimed.
"No!"
-Ok, how about a refund then?
"Why don't you just take all my money? You have some nerve trying to starve my family."
-But you took my money. We had a deal.
"You know what, you're not welcome here anymore."

[Puprednuht]

I have the small infinity bag and love it, but lets be honest, how much strain can you really put on such a tiny case.

Apparently there is a need to increase the stresses the bag can take.
You don't design things for 50% of market and their uses, you try and get that design upto 95% use. People are going to want to put books and other game related material other than small figures into those bags.

The bag only measures 10x7x4 in inches. Not going to fit any books in it. I DO usually carry about 17-20 minis, tape measure, dice, templates, and tokens in it. It's packed full and it might weigh in at about 6 lbs. I can't imagine being able to put enough stress on it to tear it up unless I deliberately tried. Now the larger bags? I can't comment on those.

[Cervantes3773]

The handle appears to be well-stitched to the bag, but the bag itself needs better stitching and, furthermore, the interior support pieces on the bag need to be more substantial and better integrated into the bag. Right now, they just help it keep it's shape more than anything else.

In fact, I think it's just this stuff:

[MarcoSkoll]

Hearing this type of thing just makes me all the more content with having bought a small-ish flight case for £15, then got a massive foam block for £8 off eBay.

Sure, it took a little time to actually cut/pluck all the different tray load-outs I now have, but it was entirely affordable and there's zero question about whether or not it's up to spec for transporting models - it's "proof" against most things short of being stolen or thrown into heavy traffic.

[Aisriyth]

The Warmachine bags had similar issues but the entire top flap was ripping up from the zipper. Then they changed it to be riveted on. After, that issue with the WM/Hordes bag and my feeling of impending doom with the Alpha bag i'm starting to look for an alternative, anyone know if feldherr is any good?

[Pierzasty]

I've seen people using and recommending their small baggies (those for 24 minis).

ed: Feldherr I mean, not BF.

[Kaptajn Congoboy]

I have had my bag for over two years now and carry/bike it around everywhere. The metal in the clip-ons on the shoulder strap are worn nearly 1/3 through from it swinging slightly on my back. It has dropped a few times from several feet (when fully loaded with foam, luckily) without any model damage. My only complaint is that it isn't sized for European hand luggage space. Then again, I have two friends who have major complaints about details damaged on their bags. And ten who have experiences similar to mine. I dunno. Perhaps they've had some bad production runs?

Their return policy is pretty weak, though.

[chromedog]

Jebus aged- Christ. I'm at a loss for words at what horrible business management this is.
"Buy our awesome product!"
-okay. But there seems to be a problem with the top strap. It keeps breaking off.
"You're not using it right!"
-.....it's the handle to carry the bag. How else am I supposed to use that. You do realize minis come in metal too. Not just plastic. Did you qualify the bag to handle different mini types and loads?
"Our product is awesome, and that's all it needs to be."
-Look, how about a replacement part or bag?
"No!"
-But your bag is not as awesome as you claimed.
"No!"
-Ok, how about a refund then?
"Why don't you just take all my money? You have some nerve trying to starve my family."
-But you took my money. We had a deal.
"You know what, you're not welcome here anymore."

It's like you were there, dude.

I now use a KR case. We have a "chain" of FLGS that have opened up over here (Good Games - though I'm not sure if it's individual franchises under an umbrella name) frequently close to GW stores that carry KR cases. From the basic card ones to the metal cases. And they are not only cheaper than BF, they have a much better policy on replacement and refund.

[Puprednuht]

Are they "KR cases" or is that short for something? I'm always interested in more options.

[chromedog]

They are KR cases. Kaiser Rushforth (with the KR on the case and everything). Got a hardcase and their GW sized trays. Cost me less than the BF one and will hold all of my metal models without breaking. I've never used a Sabol Army transport, and my other cases are hardshells as well (Crystal Caste Battlehives) so I can only compare them to those cases. Outstanding value for money.

[Kitsune]

I've had a feldherr for a couple of years and reckon its pretty good. I've put a full 3000 points of 100% metal WFB demons in there and cycled all over the place with no problems so far.

[kent_fury]

If you get something for free then when you give feedback don't expect the world. If you paid a $1 -$5 how much energy are you going to waste to get it back? If you paid heaps for it then dam skippy rip into them if they promised something you gave them your hard earned and they didn't deliver.

Having been in a podcast I understand that not every show is for every one. The funniest thing about it is how people get so pissed off that they don't accept the feedback but keep listening.

Here is a tip, don't listen if you don't like it.
If you think you can do better make one yourself.
If you have one already and ask people for their feedback then you get what you deserve.

Running a pod cast takes alot of time and effort for very little gain.

Fury out.

[Aisriyth]

If you get something for free then when you give feedback don't expect the world. If you paid a $1 -$5 how much energy are you going to waste to get it back? If you paid heaps for it then dam skippy rip into them if they promised something you gave them your hard earned and they didn't deliver.

Having been in a podcast I understand that not every show is for every one. The funniest thing about it is how people get so pissed off that they don't accept the feedback but keep listening.

Here is a tip, don't listen if you don't like it.
If you think you can do better make one yourself.
If you have one already and ask people for their feedback then you get what you deserve.

Running a pod cast takes alot of time and effort for very little gain.

Fury out.

Umm, i think this misses the point that a member of said podcast completely lost it and threatened people through PMs on the forum.

For me the issue is two fold, I have had members of my Infinity community opt to not order Battlefoam Infinity bags because of this, which is a shame, since overall they are a solid product despite the rambunctious attitude of the owner.

Plus, it shows poorly on the community, if a relatively visible proponent of Infinity is prone to such nasty outbursts then how does that speak for the greater community?

[kent_fury]

His bags are solid unless you got the Infinity Alpha bag which falls apart if you use the handle.

It shows poorly on him not the community. He asked for feed back. We gave it to him. He goes mental and blames the community. how do we look bad? well if you just so happened to listen to the episode and it was the first one you ever heard and you nothing about the game. Well the chances of that are very small since the pod cast would be struggling to get more than 5k of listeners max per episode.

Remember what happened to the first host of 40k radio? I do. What Romeo did could have cost him more than a bit of dirt on his dummy.

No more flaming I'm out.

[Pierzasty]

What did happen to that host? Just curious.

[Puprednuht]

They are KR cases. Kaiser Rushforth (with the KR on the case and everything). Got a hardcase and their GW sized trays. Cost me less than the BF one and will hold all of my metal models without breaking. I've never used a Sabol Army transport, and my other cases are hardshells as well (Crystal Caste Battlehives) so I can only compare them to those cases. Outstanding value for money.

Thank you.